How can we help?
Answers to the questions families ask most. Can’t find yours? Write to us; a real person reads every message.
Getting started
Codes arrive within a minute from hello@kinlovi.com. Check your spam or promotions folder, and make sure the email address is spelled correctly. You can ask for a new code after 30 seconds; the newest code replaces the old one.
Open the invite link someone sent you, or tap “I have an invite code” on the welcome screen and enter the six-letter code. Joining is always free.
Yes. You can belong to several care circles and switch between them from the Today screen or the Circle tab.
Family and roles
Family members see and edit everything: medications, the calendar, tasks, the emergency card and documents. Caregivers (for example a paid home aide) see medications and log doses, see the calendar and their own tasks, but can’t open documents or change medications.
The organizer can go to Circle → Family & caregivers and tap the person.
Yes, for safety. If a code stopped working, ask for a new invite from the Circle tab.
Medications and reminders
Check that notifications are allowed for Kinlovi in your phone’s settings, then check Circle → Notifications in the app. Reminders are sent to everyone in the circle who has them switched on.
On purpose: lock screens are public, so Kinlovi never shows medication names or health details there. Open the app to see the details.
Right after logging, tap Undo in the message that appears. The person who logged a dose can undo it within a day.
Emergency card and documents
Yes, once it has been opened on your phone while connected. After that it opens offline, showing when it was last updated.
Only family members in the circle. Caregivers can’t open the document vault. Files are stored privately and opened through short-lived links.
Plans and billing
Open the Family Plan screen in the app and tap Restore purchase, signed in to the same App Store or Google Play account you bought with.
Subscriptions are managed by Apple or Google. Cancel in your App Store or Google Play subscription settings. You keep the plan until the end of the paid period.